dg222 Privacy Policy — Your Data, Protected

1. Introduction

dg222 ("we", "us", "our", "the Company") operates the online betting and casino platform available at dg222.io, serving players across Bangladesh. We are firmly committed to protecting the privacy and personal data of every individual who interacts with our platform, whether as a registered player, a visitor browsing our website, or a person contacting our support team.

This Privacy Policy sets out in clear and transparent terms how dg222 collects, uses, stores, shares, and protects personal information. It also explains the rights available to you under applicable data protection principles and how to exercise those rights. We encourage you to read this document alongside our Terms & Conditions, which govern the overall relationship between you and dg222.

If you have any questions about this Policy or how your data is handled, please contact our dedicated support team at [email protected]. We are available 24 hours a day, 7 days a week, including all Bangladeshi public holidays.

2. Data Controller

For the purposes of this Privacy Policy, dg222 acts as the data controller in respect of the personal data it collects and processes. This means dg222 determines the purposes and means by which your personal data is processed. Where dg222 engages third-party service providers to process data on its behalf, those parties act as data processors under dg222's instruction and are bound by strict contractual obligations regarding data security and confidentiality.

All enquiries relating to data protection, including subject access requests and requests to exercise any of your data rights, should be directed to: [email protected]

3. Personal Data We Collect

dg222 collects personal data through several channels, including account registration, identity verification, payment transactions, customer support interactions, and automatic technical data collection during platform use. The categories of personal data we collect are set out in the table below.

dg222 does not collect special category data (such as racial or ethnic origin, religious beliefs, health data, or biometric data for identification purposes) unless expressly required by law or provided voluntarily by the player in the context of a responsible gaming request.

4. How We Use Your Personal Data

dg222 uses the personal data it collects for the following specific purposes:

• Account Management: To create, maintain, and administer your dg222 account, including verifying your identity, managing login security, and providing access to platform features;
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to verify that payment methods are registered in your name;
• KYC & Fraud Prevention: To verify your identity and age in compliance with our know-your-customer obligations, and to detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct;
• Customer Support: To respond to your queries, complaints, and requests, and to maintain a record of your support history for quality assurance purposes;
• Responsible Gaming: To administer self-exclusion periods, deposit limits, cooling-off requests, and to monitor betting patterns that may indicate problem gambling behaviour;
• Platform Improvement: To analyse aggregated usage data, identify technical issues, test new features, and improve the overall performance and user experience of dg222.io;
• Direct Communications: To send you account-related notifications, transaction confirmations, security alerts, and — where you have consented — promotional communications about dg222 offers and new features;
• Legal Compliance: To meet our obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities.

5. Legal Basis for Processing

dg222 processes your personal data only where a valid legal basis exists. The primary legal bases relied upon are:

• Contractual Necessity: Processing required to perform the contract between you and dg222 — including account operation, payment processing, and providing access to games and betting markets;
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations and age verification requirements;
• Legitimate Interests: Processing carried out to pursue the legitimate business interests of dg222, such as fraud detection, platform security, and service improvement — provided that such interests are not overridden by your rights and interests;
• Consent: Processing based on your freely given, specific, and informed consent — for example, the sending of promotional communications via email or SMS. You may withdraw consent at any time by contacting [email protected] or using the unsubscribe option in any marketing message.

6. Sharing Your Personal Data

dg222 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We may, however, share your data with the following categories of recipients where necessary and proportionate:

6.1 Payment Service Providers

To process your deposits and withdrawals, dg222 shares necessary financial data with payment processors including bKash, Nagad, Rocket, Upay, and card processing partners. These providers are contractually obligated to handle your data securely and to use it only for the purpose of completing the relevant transaction.

6.2 Identity Verification Partners

dg222 may use third-party KYC verification services to validate identity documents submitted during registration or account review. These partners process identity data solely on dg222's instruction and are bound by strict data processing agreements.

6.3 Technology & Infrastructure Providers

dg222 uses third-party cloud infrastructure, hosting, and cybersecurity providers to operate the platform. These providers may process technical data as part of delivering their services to dg222. All such providers are required to maintain data security standards consistent with this Policy.

6.4 Game Content Providers

Where you play games provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited technical data (such as player session tokens) may be transmitted to those providers to facilitate game delivery. This data does not include your full identity or financial details.

6.5 Legal & Regulatory Authorities

dg222 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required to do so by law, court order, or in connection with the investigation or prosecution of fraud or other criminal activity.

7. International Data Transfers

Some of dg222's service providers and technology partners operate outside Bangladesh. Where personal data is transferred to recipients in other countries, dg222 takes steps to ensure that appropriate safeguards are in place to protect your data to a standard at least equivalent to that applied within Bangladesh. These safeguards may include contractual data processing agreements, standard data protection clauses, or the use of service providers who operate under internationally recognised security certifications.

If you have questions about the countries to which your data may be transferred, please contact us at [email protected].

8. Cookies & Tracking Technologies

dg222.io uses cookies — small text files stored on your device — and similar tracking technologies to deliver and improve our services. Specifically, we use:

• Essential Cookies: Required for the platform to function correctly. These cookies maintain your login session, remember your currency and language preferences, and protect against cross-site request forgery. They cannot be disabled without impairing platform functionality;
• Analytics Cookies: Used to collect aggregated, anonymised data about how visitors interact with dg222.io — such as which pages are visited most frequently and how long sessions last. This data helps us improve the platform's performance and content;
• Security Cookies: Used to detect suspicious activity, flag unusual login patterns, and protect your account from unauthorised access.

dg222 does not use advertising or profiling cookies that track your activity across other websites or share your data with third-party advertising networks. You may manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of dg222.io.

9. Data Retention

dg222 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Active Account Data: Retained throughout the lifetime of your account and for up to 5 years following permanent account closure;
• Financial Transaction Records: Retained for a minimum of 5 years following the transaction date, in line with anti-money laundering record-keeping requirements;
• KYC & Identity Documents: Retained for a minimum of 5 years following account closure or the completion of the KYC process, whichever is later;
• Support Communications: Retained for up to 3 years following the closure of the relevant support case;
• Technical & Log Data: Typically retained for 12 months unless needed for ongoing security investigations.

Where personal data is no longer required for any purpose, dg222 will securely delete or anonymise it in accordance with our internal data destruction procedures.

10. Security Measures

dg222 applies a layered approach to data security designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmissions between your device and dg222.io;
• Encrypted storage of sensitive data fields including identity documents and financial information;
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their role;
• Regular security audits and penetration testing of the dg222 platform and infrastructure;
• Two-factor authentication (2FA) for player accounts, available via SMS OTP;
• Real-time fraud detection and anomaly monitoring systems.

Whilst dg222 employs robust technical and organisational security measures, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential. In the event of a suspected security breach affecting your account, please contact [email protected] immediately.

11. Your Data Rights

As a dg222 player, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected]. We will respond within 30 days of receiving your request.

12. Children's Privacy

dg222 is strictly an adults-only platform. Our services are available only to persons aged 21 years and above. dg222 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on dg222 without your knowledge, please contact us immediately at [email protected] with supporting information so we can investigate and take appropriate action.

13. Updates to This Privacy Policy

dg222 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this Policy, we will notify registered players by posting a notice on dg222.io and, where appropriate, by sending an email notification to your registered email address.

The effective date displayed at the top of this page indicates when the current version of the Policy came into force. We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of dg222 following notification of any changes constitutes your acceptance of the updated Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dg222 handles your personal data, please contact us using the details below. We are committed to handling all privacy-related enquiries promptly and transparently.

• Email (plain text): [email protected]
• Support Hours: 24 hours a day, 7 days a week — including all Bangladeshi public holidays such as Eid, Victory Day (December 16), Independence Day (March 26), and Pohela Boishakh
• Response Target: Data rights requests responded to within 30 days; general privacy queries within 5 business days

All data rights requests must be submitted in writing to the email address above. Please include your full registered name, the email address associated with your dg222 account, and a clear description of your request to help us process it efficiently.